Videophone Communication Between Residents and Family: A Case Study

Brian K. Hensel, Debra Parker-Oliver, George Demiris

Research output: Contribution to journalArticlepeer-review

34 Scopus citations


Objectives: This case study examines the uses, perceived advantages and disadvantages, and expectations of videophone communication by a nursing home resident and a geographically distant family member. Methods: Interviews were conducted with these participants, one in person and one by phone. Results: Themes identified suggest that, with the added visual component, there are additional uses and psychosocial benefits of videophone communication when compared to the telephone for both nursing home residents and family members. Conclusion: The study suggests that the use of the technology is not only feasible in an institutional setting but also beneficial. Further research with larger groups is supported.

Original languageEnglish
Pages (from-to)123-127
Number of pages5
JournalJournal of the American Medical Directors Association
Issue number2
StatePublished - Feb 2007


  • Social support
  • communication
  • technology
  • videophone


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