Usability testing of a web-based tool for managing open shifts on nursing units

Po Yin Yen, Suzanne Bakken

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Using observational and interview approaches, we evaluated the usability of a web-based communication tool that allows managers to announce open work shifts and staff to request work shifts. We used Morae™ software to record screen shots and study participants' (4 Nurse Managers, 3 Registered Nurses and 3 Patient Care Technicians) utterances during system use. Although features and functions used and patterns of use varied by role and individual, all participants found the system easy to use. Use of a particular function depended upon how effective the user perceived the function to be for the task that they wished to accomplish. User satisfaction was achieved when an effective function also allowed them to meet their task goal efficiently.

Original languageEnglish
Title of host publicationConnecting Health and Humans - Proceedings of NI2009
Subtitle of host publicationThe 10th International Congress on Nursing Informatics
PublisherIOS Press
Pages81-85
Number of pages5
ISBN (Print)9781607500247
DOIs
StatePublished - Jan 1 2009
Externally publishedYes
Event10th International Congress on Nursing Informatics: Connecting Health and Humans, NI2009 - Helsinki, Finland
Duration: Jun 28 2009Jul 1 2009

Publication series

NameStudies in Health Technology and Informatics
Volume146
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Conference

Conference10th International Congress on Nursing Informatics: Connecting Health and Humans, NI2009
CountryFinland
CityHelsinki
Period06/28/0907/1/09

Keywords

  • Nursing informatics
  • Staffing and scheduling
  • Usability testing

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    Yen, P. Y., & Bakken, S. (2009). Usability testing of a web-based tool for managing open shifts on nursing units. In Connecting Health and Humans - Proceedings of NI2009: The 10th International Congress on Nursing Informatics (pp. 81-85). (Studies in Health Technology and Informatics; Vol. 146). IOS Press. https://doi.org/10.3233/978-1-60750-024-7-81