The Impact of Socioeconomic and Cultural Differences on Online Trade

  • Daniel W. Elfenbein
  • , Raymond Fisman
  • , Brian McManus

    Research output: Contribution to journalArticlepeer-review

    11 Scopus citations

    Abstract

    We use eBay data to investigate how within-U.S. trade is influenced by differences in socioeconomic characteristics. States' similarity in cultural characteristics (ethnicity, religious affiliations, and political behavior) predicts online trade; cultural similarity similarly predicts trade within product categories. The culture-trade relationship is stronger for transactions with sellers who lack extensive reputations or certification, suggesting that consumers infer seller trustworthiness from cultural similarity. There is no correlation between cultural similarity and buyer satisfaction, suggesting that perceived differences in trustworthiness are not validated in actual transactions.

    Original languageEnglish
    Pages (from-to)6181-6201
    Number of pages21
    JournalManagement Science
    Volume69
    Issue number10
    DOIs
    StatePublished - Oct 2023

    Keywords

    • culture
    • e-commerce
    • trade frictions
    • trust

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