TY - GEN
T1 - Sociotechnical analyis of a neonatal ICU
AU - Currie, Leanne
AU - Sheehan, Barbara
AU - Graham, Phillip L.
AU - Stetson, Peter
AU - Cato, Kenrick
AU - Wilcox, Adam
PY - 2009
Y1 - 2009
N2 - Sociotechnical theory has been used to inform the development of computer systems in the complex and dynamic environment of healthcare. The key components of the sociotechnical system are the workers, their practices, their mental models, their interactions, and the tools used in the work process. We conducted a sociotechnical analysis of a neonatal intensive care unit towards the development of decision support for antimicrobial prescribing. We found that the core task was to save the baby in the face of complex and often incomplete information. Organizational climate characteristics were pride in clinical and educational practice. In addition, the structure of work identified interdisciplinary teamwork with some communication breakdown and interruptive work environment. Overall, sociotechnical analysis provided a solid method to understand work environment during the decision support development process.
AB - Sociotechnical theory has been used to inform the development of computer systems in the complex and dynamic environment of healthcare. The key components of the sociotechnical system are the workers, their practices, their mental models, their interactions, and the tools used in the work process. We conducted a sociotechnical analysis of a neonatal intensive care unit towards the development of decision support for antimicrobial prescribing. We found that the core task was to save the baby in the face of complex and often incomplete information. Organizational climate characteristics were pride in clinical and educational practice. In addition, the structure of work identified interdisciplinary teamwork with some communication breakdown and interruptive work environment. Overall, sociotechnical analysis provided a solid method to understand work environment during the decision support development process.
KW - Clinical decision support
KW - Sociotechnical analysis
UR - http://www.scopus.com/inward/record.url?scp=70349578334&partnerID=8YFLogxK
U2 - 10.3233/978-1-60750-024-7-258
DO - 10.3233/978-1-60750-024-7-258
M3 - Conference contribution
C2 - 19592845
AN - SCOPUS:70349578334
SN - 9781607500247
T3 - Studies in Health Technology and Informatics
SP - 258
EP - 262
BT - Connecting Health and Humans - Proceedings of NI2009
PB - IOS Press
T2 - 10th International Congress on Nursing Informatics: Connecting Health and Humans, NI2009
Y2 - 28 June 2009 through 1 July 2009
ER -