Abstract
The COVID-19 pandemic has created many unprecedented challenges to organisations. Before the pandemic, modern business practices, particu-larly related to administrative activities, had become highly centralised, often compartmentalised in ‘shared service’ centres. The new reality has forced organisations to make multiple changes to comply with governmental health guidelines. At the centre of these adjustments is the use of commercial card technology, a payment method well suited to emergency situations and a dispersed workforce with the flexibility to meet evolving user demands. This paper presents results from a recent survey of North American card programme administrators about how organisations have adapted and are con-tinuing to adapt their commercial card programmes to the realities of the COVID-19 pandemic. Implications for the future of payment technology are considered.
| Original language | English |
|---|---|
| Pages (from-to) | 411-425 |
| Number of pages | 15 |
| Journal | Journal of Payments Strategy and Systems |
| Volume | 14 |
| Issue number | 4 |
| State | Published - Dec 1 2020 |
Keywords
- Commercial cards
- COVID-19
- Organisational change
- Procurement
- Work-from-home