Reflections of Hospice Staff Members About Educating Hospice Family Caregivers Through Telenovela

Dulce M. Cruz-Oliver, Martha Abshire, Chakra Budhathoki, Debra Parker Oliver, Angelo Volandes, Thomas J. Smith

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


Objective: Hospice family caregivers are seeking additional information related to patient care, pain and symptom management, and self-care. This study interviewed hospice staff about the potential dissemination of bilingual telenovelas to address these caregiver needs. Methods: Qualitative structured phone interviews were conducted with 22 hospice professionals from 17 different hospice organizations in 3 different Midwest states. The interviews were conducted from October to December 2019. Hospice staff volunteers were recruited from conferences, then individual interviews were audio-recorded, transcribed, and thematic analysis was conducted to gain an in-depth understanding of how to best implement telenovela video education into hospice care. Results: Most participants were hospice nurses (36%) located primarily in Missouri (91%), with a mean of 9 years of experience. Three discrete themes emerged, the educational resources currently provided to patient/families, perceptions of the usefulness of telenovelas for education, and practical suggestions regarding the dissemination of telenovelas. The development of 4 telenovela videos covering different topics is described. Conclusion: Hospice staff responded favorably to the concept of telenovelas and identified important keys for dissemination.

Original languageEnglish
Pages (from-to)161-168
Number of pages8
JournalAmerican Journal of Hospice and Palliative Medicine
Issue number2
StatePublished - Feb 2021


  • education
  • hospice care
  • hospice family caregivers
  • hospice staff
  • interviews
  • telenovela
  • videos


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