Recent research developments of strategic consumer behavior in operations management

Mike Mingcheng Wei; Fuqiang Zhang

doi:10.1016/j.cor.2017.12.005

Recent research developments of strategic consumer behavior in operations management

Mike Mingcheng Wei
, Fuqiang Zhang

Research output: Contribution to journal › Review article › peer-review

61 Scopus citations

Abstract

Strategic consumer behavior has been extensively studied in the Management Science and Operations Management community. We survey recent developments in the literature and review possible operational strategies and decisions to counteract the adverse impact of strategic consumer behavior. Specifically, we broadly characterize these decisions into three classes – Pricing, Inventory, and Information – and further discuss the influence of strategic consumer behavior on these decisions and their underlying mechanisms on counteracting consumers’ strategic waiting behavior.

Original language	English
Pages (from-to)	166-176
Number of pages	11
Journal	Computers and Operations Research
Volume	93
DOIs	https://doi.org/10.1016/j.cor.2017.12.005
State	Published - May 2018

Keywords

Information
Inventory
Pricing
Strategic customer behavior

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10.1016/j.cor.2017.12.005

Cite this

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title = "Recent research developments of strategic consumer behavior in operations management",

abstract = "Strategic consumer behavior has been extensively studied in the Management Science and Operations Management community. We survey recent developments in the literature and review possible operational strategies and decisions to counteract the adverse impact of strategic consumer behavior. Specifically, we broadly characterize these decisions into three classes – Pricing, Inventory, and Information – and further discuss the influence of strategic consumer behavior on these decisions and their underlying mechanisms on counteracting consumers{\textquoteright} strategic waiting behavior.",

keywords = "Information, Inventory, Pricing, Strategic customer behavior",

author = "Wei, \{Mike Mingcheng\} and Fuqiang Zhang",

note = "Publisher Copyright: {\textcopyright} 2017 Elsevier Ltd",

year = "2018",

month = may,

doi = "10.1016/j.cor.2017.12.005",

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volume = "93",

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AU - Wei, Mike Mingcheng

AU - Zhang, Fuqiang

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AB - Strategic consumer behavior has been extensively studied in the Management Science and Operations Management community. We survey recent developments in the literature and review possible operational strategies and decisions to counteract the adverse impact of strategic consumer behavior. Specifically, we broadly characterize these decisions into three classes – Pricing, Inventory, and Information – and further discuss the influence of strategic consumer behavior on these decisions and their underlying mechanisms on counteracting consumers’ strategic waiting behavior.

KW - Information

KW - Inventory

KW - Pricing

KW - Strategic customer behavior

UR - https://www.scopus.com/pages/publications/85042260848

U2 - 10.1016/j.cor.2017.12.005

DO - 10.1016/j.cor.2017.12.005

M3 - Review article

AN - SCOPUS:85042260848

SN - 0305-0548

VL - 93

SP - 166

EP - 176

JO - Computers and Operations Research

JF - Computers and Operations Research

ER -

Recent research developments of strategic consumer behavior in operations management

Abstract

Keywords

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