Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation

  • Hillary Anger Elfenbein
  • , Maw Der Foo
  • , Judith White
  • , Hwee Hoon Tan
  • , Voon Chuan Aik

    Research output: Contribution to journalArticlepeer-review

    227 Scopus citations

    Abstract

    Using meta-analysis, we find a consistent positive correlation between emotion recognition accuracy (ERA) and goal-oriented performance. However, this existing research relies primarily on subjective perceptions of performance. The current study tested the impact of ERA on objective performance in a mixed-motive buyer-seller negotiation exercise. Greater recognition of posed facial expressions predicted better objective outcomes for participants from Singapore playing the role of seller, both in terms of creating value and claiming a greater share for themselves. The present study is distinct from past research on the effects of individual differences on negotiation outcomes in that it uses a performance-based test rather than self-reported measure. These results add to evidence for the predictive validity of emotion recognition measures on practical outcomes.

    Original languageEnglish
    Pages (from-to)205-223
    Number of pages19
    JournalJournal of Nonverbal Behavior
    Volume31
    Issue number4
    DOIs
    StatePublished - Dec 2007

    Keywords

    • Accuracy
    • Decoding
    • Emotion recognition
    • Emotional intelligence
    • Negotiation
    • Performance
    • Workplace

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