Re-coordinating activities: An investigation of articulation work in patient transfers

Joanna Abraham, Madhu C. Reddy

Research output: Chapter in Book/Report/Conference proceedingConference contribution

14 Scopus citations

Abstract

The coordination of distributed activities is central to organizational work. The effective functioning of organizations hinges on their ability to manage interdependencies both within (intra-) and between (inter-) various departments. However, more than just the management of these individual interdependencies is required for smooth work system coordination. Organizations must also manage the interactions between intra- and inter-departmental activities. To investigate how these interactions manifest in organizational work, we conducted a field study examining patient transfer process. We highlight the cross-boundary breakdowns that occur when intra-departmental and inter-departmental activities related to patient transfers negatively affect each other. We then describe the re-coordinating activities performed to mitigate the effects of cross-boundary breakdowns. We discuss a framework of inter-departmental coordination work that describes the relationship between cross-boundary breakdowns and re-coordinating activities. Furthermore, we classify the re-coordinating activities as a type of articulation work performed by hospital staff. This research can help us develop empirically-driven and theoretically-based design guidelines for coordination tools to maintain overall organizational workflow by balancing the goals and requirements of the various departments.

Original languageEnglish
Title of host publicationCSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work
Pages67-78
Number of pages12
DOIs
StatePublished - Mar 18 2013
Externally publishedYes
Event2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 - San Antonio, TX, United States
Duration: Feb 23 2013Feb 27 2013

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

Conference2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013
CountryUnited States
CitySan Antonio, TX
Period02/23/1302/27/13

Keywords

  • Articulation work
  • Coordination
  • Hospitals
  • Patient transfers

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  • Cite this

    Abraham, J., & Reddy, M. C. (2013). Re-coordinating activities: An investigation of articulation work in patient transfers. In CSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work (pp. 67-78). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). https://doi.org/10.1145/2441776.2441787