Implementation of a Standardized Patient/Family Communication Bundle

Carrie Sona, Kathryn A. Pollard, Marilyn Schallom, Anne Schrupp, Brian T. Wessman

Research output: Contribution to journalReview articlepeer-review

4 Scopus citations


During critical illness, active discussions about a person's preferences are linked with better patient outcomes. Our intensive care unit implemented an evidence-based standardized communication bundle that included education to providers on effective family communication, focused patient/family discussions to identify Durable Power of Attorney/surrogate decision maker and obtaining advanced directive documents, and documenting conversations in the electronic medical record and appropriately updating the patient's code status. The aim of the bundle was to increase compliance with conducting and documenting family discussions, clearly identifying and documenting surrogate decisions makers, and to improve patient/family satisfaction and caregiver satisfaction.

Original languageEnglish
Pages (from-to)243-251
Number of pages9
JournalCritical care nursing clinics of North America
Issue number2
StatePublished - Jun 2020


  • Communication
  • Decision
  • End-of-life
  • Engagement
  • Family
  • Goals
  • Satisfaction
  • Surrogate


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