Impact of localizing physicians to hospital units on nurse-physician communication and agreement on the plan of care

Kevin J. O'Leary, Diane B. Wayne, Matthew P. Landler, Nita Kulkarni, Corinne Haviley, Katherine J. Hahn, Jiyeon Jeon, Katherine M. Englert, Mark V. Williams

Research output: Contribution to journalArticlepeer-review

62 Scopus citations

Abstract

Background: A significant barrier to communication among patient care providers in hospitals is the geographic dispersion of team members. Objective: To determine whether localizing physicians to specific patient care units improves nurse-physician communication and agreement on patients' plans of care. Methods: We conducted structured interviews of a cross-sectional sample of nurses and physicians before and after an intervention to localize physicians to specific patient care units. Interviews characterized patterns of nurse-physician communication and assessed understanding of patients' plans of care. Two internists reviewed responses and rated nurse-physician agreement on six aspects of the plan of care as none, partial, or complete agreement. Results: Three hundred eleven of 342 (91%) and 291 of 294 (99%) patients' nurses and 301 of 342 (88%) and 285 of 294 (97%) physicians completed the interview during the pre- and post-localization periods. Two hundred nine of 285 (73%) patients were localized to physicians' designated patient care units in the post-localization period. After localization, a higher percentage of patients' nurses and physicians was able to correctly identify one another (93% vs. 71%; p<0.001 and 58% vs. 36%; p<0.001, respectively). Nurses and physicians reported more frequent communication after localization (68% vs. 50%; p<0.001 and 74% vs. 61%; p<0.001, respectively). Nurse-physician agreement was significantly improved for two aspects of the plan of care: planned tests and anticipated length of stay. Conclusions: Although nurses and physicians were able to identify one another and communicated more frequently after localizing physicians to specific patient care units, there was little impact on nurse-physician agreement on the plan of care.

Original languageEnglish
Pages (from-to)1223-1227
Number of pages5
JournalJournal of general internal medicine
Volume24
Issue number11
DOIs
StatePublished - Nov 2009

Keywords

  • Communication
  • Hospital
  • Multidisciplinary
  • Patient safety
  • Teamwork

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