Forceful phantom firsts: Framing experiences as firsts amplifies their influence on judgment

  • Robyn A. LeBoeuf
  • , Elanor F. Williams
  • , Lyle A. Brenner

    Research output: Contribution to journalArticlepeer-review

    Abstract

    First experiences are highly influential. Here, the authors show that nonfirst experiences can be made to seem like firsts, consequently, to have a disproportionate influence on judgment. In six experiments, one piece of a series of information was framed to appear to have "first" status: For example, a weather report that appeared at the end of a sequence of weather reports happened to correspond to the first day of a vacation, and a customer review that appeared at the end of a sequence of hotel reviews happened to be the new year's first review. Such information had greater influence on subsequent judgments (e.g., of the next day)s weather, of the hotel)s quality) than identical information not framed as a first. This effect seems to arise largely because "phantom first" pieces of information receive greater weight, but not necessarily more attention, than other pieces of information.

    Original languageEnglish
    Pages (from-to)420-432
    Number of pages13
    JournalJournal of Marketing Research
    Volume51
    Issue number4
    DOIs
    StatePublished - Aug 2014

    Keywords

    • Behavioral decision theory
    • Consumer judgment
    • Framing
    • Primacy effects

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