Evaluation and Potential Improvement of Patient Attendance at a Multidisciplinary Clinic

Background: Consolidated, multidisciplinary care for children with cleft palates and craniofacial conditions is ideal, but no-shows and same-day-cancellations hinder such clinics. Solution: Additional appointment reminders were ineffective, so we have initiated discussions with our hospital system and electronic medical record provider to implement a predictive risk model for patient non-attendance. What I/we did that is new: Our innovative approach focuses on evaluating factors related to clinic non-attendance and engaging stakeholders in designing interventions aimed at increasing patient attendance and clinic utilization.