Assessing the Readiness of Hospice Volunteers to Utilize Technology

Elaine Wittenberg-Lyles, Sara Shaunfield, Debra Parker Oliver, George Demiris, Greg Schneider

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


Although hospice volunteer programs contribute to patient care, little is known about their utilization and adaptation of technology. A survey was posted to the Hospice Volunteer Association Web site to assess technology use among volunteer coordinators and volunteers. Results revealed that participants have access to computers, Internet, and e-mail at the hospice agency and routinely use cellular phones and e-mail. Despite the use of technology, communication problems with volunteers hindered the coordinator's ability to manage scheduling, training, and volunteer assignments for patient care. Coordinators and volunteers felt comfortable utilizing technology but were less comfortable using technology in the patients' home. Several areas are identified for development and integration of advanced technology in volunteer programs. Future research is needed to ease technology implementation and increase volunteer acceptance.

Original languageEnglish
Pages (from-to)476-482
Number of pages7
JournalAmerican Journal of Hospice and Palliative Medicine
Issue number6
StatePublished - Jun 2012


  • communication
  • hospice
  • survey
  • technology
  • volunteers
  • volunteers coordinators


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