A comparison of usability evaluation methods: heuristic evaluation versus end-user think-aloud protocol - an example from a web-based communication tool for nurse scheduling.

Po Yin Yen, Suzanne Bakken

Research output: Contribution to journalArticlepeer-review

42 Scopus citations

Abstract

We evaluated a web-based communication tool for nurse scheduling using two common usability evaluation methods, heuristic evaluation and end-user think aloud protocol. We found that heuristic evaluation performed by human-computer interaction (HCI) experts revealed more general interface design problems, while end-users' think-aloud protocols identified more obstacles to task performance. To provide the most effective and thorough evaluation results, a combination of heuristic evaluation and end-user think-aloud protocol is recommended.

Original languageEnglish
Pages (from-to)714-718
Number of pages5
JournalAMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium
Volume2009
StatePublished - 2009

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